Help Desk for phpBB
Enviado: 28 Mar 2026, 18:47
Introducing Help Desk for phpBB
Help Desk is an extension designed to turn phpBB into a support and request management center, without losing the simplicity and native structure of the forum.
The purpose of the extension is to allow support topics to be handled in a more organized, clear, and operational way, bringing the forum experience closer to a ticket system while still preserving the familiar phpBB workflow.
What Help Desk is for
Help Desk is intended for communities, support teams, technical assistance, collaborative projects, and environments where it is important to manage user requests in a more structured way.
It is especially useful for those who need to:
With this extension, topics can be treated as tickets, with features that help both the end user and the team responsible for handling requests.
Among the main features are:
Team panel
One of the highlights of the extension is the Team Panel, created to provide a more practical view of ongoing support activity.
In this panel, the team can track:
Summary
Help Desk was created for those who want to use phpBB not only as a discussion forum, but also as a more structured platform for support, triage, and request handling.
It keeps the phpBB foundation intact while adding tools that make the team’s daily work clearer, more controlled, and more efficient.
Download: https://github.com/mundophpbb/helpdesk
Help Desk is an extension designed to turn phpBB into a support and request management center, without losing the simplicity and native structure of the forum.
The purpose of the extension is to allow support topics to be handled in a more organized, clear, and operational way, bringing the forum experience closer to a ticket system while still preserving the familiar phpBB workflow.
What Help Desk is for
Help Desk is intended for communities, support teams, technical assistance, collaborative projects, and environments where it is important to manage user requests in a more structured way.
It is especially useful for those who need to:
- organize support requests with greater control;
- separate service by department or category;
- track the priority, progress, and ownership of each ticket;
- distribute work among team members;
- have a quick view of the overall health of the support queue.
With this extension, topics can be treated as tickets, with features that help both the end user and the team responsible for handling requests.
Among the main features are:
- topic creation with a workflow oriented toward support;
- use of a subject prefix to standardize tickets;
- organization by status, priority, department, and assignee;
- tracking tickets with no response, overdue tickets, or very old tickets;
- a team panel with an operational queue overview;
- workload visibility by assignee and support distribution;
- alerts and reports to support triage and decision-making;
- backlog monitoring, queue aging, and pressure points;
- bulk actions to make daily support management easier.
Team panel
One of the highlights of the extension is the Team Panel, created to provide a more practical view of ongoing support activity.
In this panel, the team can track:
- active tickets;
- critical or overdue items;
- tickets waiting for a first response;
- overloaded assignees;
- available team capacity;
- distribution by department and by forum;
- operational reports and shift priorities.
Summary
Help Desk was created for those who want to use phpBB not only as a discussion forum, but also as a more structured platform for support, triage, and request handling.
It keeps the phpBB foundation intact while adding tools that make the team’s daily work clearer, more controlled, and more efficient.
Download: https://github.com/mundophpbb/helpdesk